Privacy Policy

Your privacy is important to BIOSUTRA Marketing and its affiliates, hereinafter “BIOSUTRA“. This Privacy Policy, hereinafter “Policy”, discloses the information practices for this BIOSUTRA web site, hereinafter (“Site”), including what type of information is collected and tracked, how it is used, and with whom it is shared. BIOSUTRA collects and processes your personal data in accordance with applicable laws and this Policy.


Applicability of Policy

In addition to this Site, this Policy is applicable to all other BIOSUTRA operated websites.

If you click on a link on this Site that takes you to another site, please read that site’s privacy policy and site terms or legal policy to make sure that you understand and agree with the terms applicable to your visit of the linked site.


By using this Site, you acknowledge and consent to the collection, processing and disclosure of personal data as described in this Policy. BIOSUTRA only collects, processes or discloses personal data necessary for the purposes stated in this Policy, and BIOSUTRA only retains personal data for so long as necessary to fulfil those purposes.

Purposes of collection and processing of personal data

BIOSUTRA collects and processes personal data for the following purposes: contacting customers, marketing of BIOSUTRA’s products and services (including targeted email marketing and personal sales calls), collecting and handling feedback, submitting requested information, and providing the products or services inquired or ordered from BIOSUTRA.

Visitor identification

This Site can be used for informational purposes without informing BIOSUTRA of your identity and without providing BIOSUTRA any personal data.

However, BIOSUTRA uses “cookies” in order to recognize a returning visitor as a unique user. Cookies are pieces of data stored on your computer’s hard drive, and not on this Site. Cookies themselves do not contain any personal data. The cookies placed by the BIOSUTRA server or third party service providers are readable only by BIOSUTRA, and cookies cannot access, read or modify any other data on a computer. By showing how and when our visitors use this Site or other BIOSUTRA sites, BIOSUTRA can continue improving them. If you do not wish to receive cookies, or want to be notified when they are placed, you may set your web browser to do so, if your browser permits. If you refuse the cookies, BIOSUTRA does not gather any information on your visit, but doing so will require you to re-enter certain information at each visit, or prevent BIOSUTRA from customizing the Site’s features according to your preferences.

BIOSUTRA may link the information stored in cookies to any personal data you submit through online forms while visiting this Site or any other BIOSUTRA website. Further, BIOSUTRA tracks aggregate statistics, such as Internet protocol address, your computer’s operating system, your browser type and the address of any referring websites, and general information about this Site’s traffic patterns and related site information. BIOSUTRA may collect and process personal data of Site visitors to create a personalized Site experience.

Transfer of personal data

BIOSUTRA shall not provide your personal data to a third party without your permission, except when necessary for processing or fulfilling your order, including without limitation, providing necessary information to relevant finance-related companies, logistics and transport service providers and authorized after-sales service providers, as well as responding to your requests or answering your inquiries, or as necessary for protecting BIOSUTRA‘s, its website users’ and/or the public’s rights, property and/or safety.

BIOSUTRA may share personal data within the BIOSUTRA Group of Companies for the purposes described in this Policy. Such sharing may involve transferring data to and from other countries in which BIOSUTRA operates, has business activities or is otherwise present. BIOSUTRA may use third party service providers in implementing its marketing campaigns. For the purposes of the implementation of such marketing campaigns, BIOSUTRA may transfer personal data to third party service providers.

Additionally, BIOSUTRA may share your contact details and online behavior data, such as Site visits and e-mail click-throughs, with channel partners for the purpose of sales and marketing of BIOSUTRA’s products and services.

Because BIOSUTRA is committed to protecting your privacy, BIOSUTRA does not engage in the practice of selling or trading personal data to third parties for their promotional purposes.

Retention of personal data

BIOSUTRA has the right, but not the obligation, to retain and use such information stored in BIOSUTRA‘s databases and other information obtained from your current or previous activities on this Site for a reasonable period of time, not exceeding any legal requirements or limitations, to resolve disputes, troubleshoot problems and enforce BIOSUTRA‘s rights and the terms and conditions of this Policy.

Disclosures required by law

If BIOSUTRA is compelled by law, court order or other judicial process to disclose any of your personal data to a court or a third party, BIOSUTRA will attempt to give you prior notice using the contact information you have provided. You hereby authorize BIOSUTRA to disclose any information collected of you for any of the above mentioned purposes, including without limitation, disclosing information in connection with an investigation of intellectual property infringements or other activity that is illegal or may expose BIOSUTRA to legal liability.

Protecting personal data

BIOSUTRA endeavors to take commercially reasonable measures to prevent unauthorized access to and improper use of your personal data submitted to BIOSUTRA via your use of this Site.

Your rights

Collection and processing of personal data is based on your consent given by accessing this Site. However, you may at any time exercise your right to have incomplete, incorrect, unnecessary or outdated personal data deleted or updated by contacting BIOSUTRA. Please note that by requesting BIOSUTRA to delete your personal data, BIOSUTRA may not be able to provide you the products, services or information you have inquired or ordered. BIOSUTRA shall delete personal data which has become obsolete for the purposes of this Policy.

Policy changes

BIOSUTRA may change this Policy, or change, modify or withdraw access to this Site, or the content of the pages on this Site at any time with or without notice. The effective date of this version of this Policy has been posted above for your reference. If BIOSUTRA changes this Policy that will result in a material, adverse change in the way BIOSUTRA may collect or process your personal data that you have submitted to BIOSUTRA through this Site, BIOSUTRA will post a notice of the change on this Site.

Contact Details

Your personal data is processed by BIOSUTRA Marketing, a company organized and existing under the laws of Malaysia whose registered office is at 8-3, Jalan 14/22, The Right Angle, Seksyen 14, 46100 Petaling Jaya, Selangor, Malaysia.

You may contact BIOSUTRA at any time in order to check personal data collected by BIOSUTRA. BIOSUTRA can be contacted by sending an e-mail to the following address: admin [at]



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